FAQs
Frequently Asked Questions
Do you accept insurance?
We currently only accept the ID/DD Medicaid Waivers or Private Pay options. We do not currently bill insurance directly. However, for Private Pay services, we provide superbills (itemized receipts with CPT and ICD-10 codes) that families can submit to their insurance for potential out-of-network reimbursement.
Where do you provide services?
We offer a variety of service provision options from in-person to hybrid and virtual options (dependent on location and service/s needed) in Virginia, North Carolina, and West Virginia. We offer HIPAA-compliant telehealth throughout Virginia, North Carolina, and West Virginia. This is particularly useful for rural families or those with transportation challenges.
What ages do you support?
We serve clients from childhood through senior adults.
Do you coordinate care with other service providers?
With a signed release, we will keep in touch with all providers and family members for the best interests of the client.
How do I refer a client?
Referral forms are located on our website, https://hanselunion.com/, under the “Referral Forms” tab at the top of the page. Private Pay referrals can be completed by individuals, family members, or providers. Therapeutic Consultation/ Specialized Consultation Service referrals come from the client’s Case Manager/ Support Coordinator.
